Together we grow!
Unlock your businesses growth potential with customized, scalable support solutions. Our goal is to combine the best of human and digital capabilities to build brand aligned CX solutions.
High quality customer support at every stage of the customer lifecycle
We work with you to design and deliver the best experiences for your customers. When assistance is needed, we step into your shoes and become the guardians of your brand guaranteeing the best experience and effectively turning customers into loyal advocates for your product or service.
- Every stage of the customer lifecycle
- All major channels
- Any language
- 24x7X365
Build loyalty by resolving your customers most complex technical challenges
Our experienced technical support specialists take the time to develop a deep understanding of your product, ensuring they can effectively troubleshoot and resolve hardware and software issues. We address complex problems with the responsibility and precision needed to ensure your customers maintain trust in your brand.
- Fast and effective
- Root cause analysis
- Level 1 through 3
- Feedback to product and tech
Help customers fully understand the value you deliver
Don’t wait for customer issues! Drive long term growth by providing proactive support and guidance. Ensure your high value customers derive maximum value from your product or service, leading to increased satisfaction and loyalty.
- Reduce churn, increase loyalty
- Customer onboarding
- Ongoing education and training
Scale your support operations with digital-first solutions
At Otonomee, we design support experiences that combine the best of human skills and technology. By transitioning to a digital-first solution, we help ensure your empathetic human agents focus on complex, urgent, or sensitive issues while enabling customers to self-serve through intuitive, tech-driven channels.
- Multi-channel
- Knowledge management
- Agent Co-Pilot
- Cost effective scaling
- Insights and reporting
- Contact Centre as a Service (CCaaS) platform
Leverage industry experts to realign contact centre performance
We take a consultative approach to every new engagement, bringing practical solutions to bear on your business and get hands on when needed. Leverage our tenured industry experts to solve your most pressing challenges.
- Business Process Optimization
- Operational Excellence
- Business Transformation
- Workforce Management
- Consulting
- Digital Transformation
