In a world of Goliaths, Otonomee champions the Trailblazers

Trailblazers like You.

People standing on a mountain together as a team

Why we exist

A fresh perspective in the outsourcing industry

Otonomee was founded in the grips of the pandemic, to provide a different offering in the Outsourcing Industry. By leveraging our remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach.

More than 20 years of industry experience helping some of the most iconic brands in the world had shown us that the traditional model in CX outsourcing was broken. Broken for Employees and for Customers. The dream that was sold was often different from the reality.

The traditional model revolved around working in Call Centers located in major cities. It meant employees' lives revolved around big buildings, big cities, long commutes and high costs of living. Asking employees to uproot their lives and move countries to centralized locations, limited the hiring pool, led to high attrition and low engagement. This resulted in constant re-hiring, re-training, poor quality and ultimately low value for customers.

Beautiful smiling call center agent with headset communicating with a customer over the phone.

Person doing heart shape hand with sun light passing

Person holding orange and black power tool

Our Approach

We grow your Customers' love of what you do and how you do it

At Otonomee, we deliver high quality at scale.

We provide an alternative offering to traditional BPO’s, partnering with scaling businesses, and presenting a more tailored, bespoke service, that is not constrained by contact center capacity. We offer a faster, more nimble and responsive service for our clients. A service that can ramp up anywhere, in response to their market needs, and flex and adapt to their seasonal or product driven needs.

We believe that by leveraging a fully remote working model we can give team members the best of work-life integration, whereby they can support scaling businesses, from their own homes, without asking them to move cities, countries or continents.

Through this model we aim to create a greater societal impact across the globe.

Our leadership team

Leading the way to people excellence

Aidan O’Shea

Co-Founder and CEO

With over 20 years’ experience in outsourcing, Aidan co-founded Otonomee in 2020 to address the challenges and weaknesses he experienced in the traditional BPO model. As Otonomee’s CEO, Aidan has scaled the company to more than 300 remote employees...

Our Core Values serve to support Otonomee’s Vision and our Culture

They unite us in our Mission to deliver growth and master performance for our Clients.

Autonomy / Otonomee

Autonomy – it’s an amazing word. It’s what we believe in for our Partners and our People. We Trust, we are Brave, we are Honest, we are Accountable.

Sun light passing through green leafed tree

Together We Grow

Our North Star is to deliver Growth, to master performance. We unite with a Growth Mindset. If you dream it, we will see it through.

People holding shoulders sitting on wall.

Build Personal Connection

In a remote first world, we are "Guardians of our Culture". We invest in getting to know each other, in making new bonds and lasting connections.

Mountain near body of water during daytime.

Do Great Work

We believe in doing "Great Work". It shapes us in other areas of our lives. Our clients trust us with what's really important to them. We acknowledge this collective responsibility and the team effort it takes to deliver.

Be Curious

We are a team who are constantly questioning. As trailblazers, we seek to push the boundaries, to solve a better path. We are open to new cultures, new backgrounds and to having fun on new adventures!

We Hear All Voices

Our People, Partners, Stakeholders, Our World. Our Just Cause is to make a difference, no matter how great, no matter how small.

350+

Team members globally

Woman crossing the street near cable trains

We hire you because your talent shines. We believe that Business like Life is better when you have choice - Our fully remote work from home model, gives our Team the Autonomy to choose where they live and work. Growth means different things to different people, but we give you the autonomy to grow, innovate and make a difference.”

Brendan Ring

Chief People Officer

Meaningful work happens where people find meaning

We believe our success starts with you. That’s why we’re committed to cultivating a dynamic, inclusive, and people-focused environment where you can grow.

Whether you’re looking for growth opportunities, a flexible work-life integration, or just a place that feels right, you’ll find it here. You’ll be working with a united team of people, all across the world, who have the ambition to do more and the creativity to imagine a better future. Check out our open roles today.

See open roles